FAQ

Depending on the volume of your order, your shipment will
either by our parcel service provider or the forwarding agent, on pallet
delivered.

There are no charges for your delivery within Germany.
Shipping costs.

Shipping usually takes 3-5 working days (Monday to Friday).
However, depending on the volume of orders, delivery times may be extended.

You can read more about it here

You can shop here for goods valued between 200€ and 2000€.

For orders under 200€, simply visit our regular shop at
hitschies.de

For orders over 2000€ please contact us at
business-orders@hitschler.de

Of course, our entire range of fruit gums is vegan. Whether sweet or sour, you can find all vegan products HERE

It is best to store hitschies products in a cool and dry place.

After opening, packaging should be sealed as best as possible to ensure it tastes fresh for as long as possible.

We only put quality and good taste in the bag. We guarantee this based on our experience and a team that exclusively cares about quality assurance.

hitschies is also THE digital candy brand and already impresses over 500,000 friends on digital channels. We create mega trends with our sweets, for example on TikTok, and offer daily insights into our colorful candy world.

Forgotten your favorite product or entered the wrong address? That's a real shame, but unfortunately for technical reasons we can no longer make any changes to your order after your order confirmation, neither to the number of products nor to your delivery address. If your package cannot be delivered, it will automatically be sent back to us.

Please also note that once you receive your order confirmation by email, your order can no longer be canceled.

Once we have received your order, you should have received a confirmation email from us. You haven't received an email? First, check your spam folder. If you can't find it there, you can send us an email at business@hitschler.de .

When your order has been shipped, you will receive a shipping confirmation from us with a tracking link, which you can use to view the status of your order at any time.

For accounting purposes, you will receive the invoice together with the shipping confirmation.
The email contains a link to download the invoice.
The invoice is available for 365 days. After that, you must contact us.

We guarantee a remaining lifespan of our products
180 days upon delivery.

You can pay in our online shop via Paypal, Klarna invoice or credit card (Visa, Mastercard, American Express).

If you subsequently want to change your billing address or your information as to whether you can accept pallets, please write an email to hitschies support at business@hitschler.de